Refund, Return & Cancellation Policy

Effective Date: January 2026 | Company: KRISH AGRO (Partnership Firm)

This policy governs returns, refunds, and cancellations for bulk agricultural commodities supplied by KRISH AGRO. As a B2B wholesale supplier, our policies are designed for industrial and institutional buyers purchasing in large quantities.

Order Cancellation

• Orders can be cancelled only before shipment.
• Once shipped, cancellations are not allowed.

Refund Policy

Refunds may be considered in the following cases:

• Lost in transit
• Wrong product delivered
• Damaged or expired product received

Approved refunds will be processed and credited within 7–14 business days to the original payment method.

Return Policy

• Returns are accepted only for defective, damaged, or incorrect products.
• Return requests must be raised within 24 hours of delivery.
• Approved returns will be processed for replacement within 2–3 business days.
• Replacements are expected to be delivered within 4–7 business days.

Conditions for Returns

Quality-Based Returns

• Product does not meet agreed specifications (moisture, purity, grade)
• Contamination or foreign matter beyond acceptable limits
• Visible fungus, pest infestation, or spoilage
• Incorrect product delivered (different from order)

Packaging-Related Returns

• Bags torn or damaged during transit
• Incorrect bag weight or count
• Water damage due to improper packaging

Return Process

1. Immediate Inspection: Buyer must inspect goods upon delivery and note any issues on delivery receipt
2. Photographic Evidence: Take clear photos/videos of quality issues or damaged packaging
3. Contact Us: Notify KRISH AGRO within 24 hours of delivery with evidence
4. Resolution: Based on inspection, we will arrange replacement or refund

Exceptions & Special Cases

• Perishable Products: Rice bran, fresh produce - no returns accepted beyond 48 hours
• Custom Orders: Special grade/specification orders - limited return eligibility
• Export Shipments: Once shipped from port, returns governed by international trade terms
• Force Majeure: Quality deterioration due to buyer's storage negligence not eligible for return

Dispute Resolution

• Good faith negotiations between KRISH AGRO and buyer
• Third-party laboratory testing for quality disputes
• Arbitration as per Indian Arbitration and Conciliation Act, 1996
• Jurisdiction: North 24-Parganas, West Bengal courts

Best Practices for Buyers

• Request samples before large first-time orders
• Inspect goods immediately upon delivery
• Document any issues with photos/videos
• Communicate quality concerns within 24-48 hours
• Store goods properly to maintain quality
• Maintain open communication with our team

Contact for Returns/Refunds

*This policy applies to B2B bulk agricultural commodity transactions. Terms may vary for specific contracts. For clarifications, please contact us directly.